Van hiring flow
Though I did not walk through the entire ordering journey of Lalamove, I did have experience using GoGoVan's van hiring service. GoGoVan is Lalamove's direct competitor in the market, offering almost the same type of service. And here's how their van hiring service works:
Apart from the text length issue, the left CTA button is not hard to understand. It allows me to schedule a pick-up time. While the right one is labeled Deliver Now, the wording is not accurate and does not make sense to me. It's another place where UX writing is problematic because it's not about the delivery time but the pick-up time. Choosing Deliver Now only means users will get picked up as soon as possible.
If users select Deliver Now (actual meaning: get picked up asap), they cannot change the pick-up time on the Place Order page. Also, I can't see any reason not to allow users to change their pick-up time on the Place Order page.
I recommend using one CTA button with a better label instead of two. The label can be Schedule Order or Schedule Pick-up. Users can then change the pickup time on the next page. I also think they should avoid using NOW, because it's not concrete enough, ASAP might be a better option.
Plus, there's no pick-up and drop-down information on the Place Order page. Users cannot review the locations they input before placing orders. To review or edit locations, they must return to the previous page. User interaction costs and potential mis-inputs may increase. It is more preferable to enable users to review the information before placing an order.
I think GoGoVan offers a better user experience when comparing Lalamove and GoGoVan. I think they put a lot of effort into their mobile app revamp because the latest version has a huge improvement. Lalamove should examine their competitors and work more on mobile app design to deliver satisfying user experiences. I hope the mistakes I mentioned can help improve the app.